Cancellation & Refund Policy

1. Overview

This Cancellation, Return & Refund Policy sets out the terms under which registrations and ticket purchases for the SG4 Business & Economic Forum 2026 may be cancelled, transferred, or refunded. All payments are processed on behalf of the forum by SG4 Group Sdn. Bhd.

2. Ticket Cancellation Request

If you wish to cancel your registration or ticket booking, you must submit a formal cancellation request in writing to the SG4 Secretariat at office@sg4.com.my or contact us at +60 13-500 9697. Please include your full name, organization, registration reference number, and proof of payment.

3. Refund Eligibility & Conditions

• Cancellations 14 Days or More Prior to Event: Eligible for a full refund, subject to an administrative processing fee where applicable.
• Cancellations Within 14 Days of Event: Non-refundable due to venue commitments, catering arrangements, and delegate badge preparation.
• No-shows: Participants who fail to attend the event without prior written notice will not be entitled to a refund or registration credit.
• Substitution / Transfer: If a registered delegate is unable to attend, ticket transfers to another participant from the same organization may be requested up to three (3) days prior to the event date at no extra charge.

4. Refund Estimated Time of Arrival (ETA)

Once a written refund request is received and approved by the SG4 Secretariat, approved refunds will be processed and credited back to the customer's original payment method (Credit Card or Online Banking / FPX) within 7 to 14 working days.

Please note that the exact time for the funds to reflect in your account may vary depending on your issuing bank or card provider's processing cycles.

5. Event Modification or Cancellation by Organisers

In the event that the forum is postponed, rescheduled, or cancelled by the organisers due to unforeseen circumstances or Force Majeure, delegates will be offered the choice of a full refund or a ticket roll-over to the rescheduled event date. The Secretariat's liability in all cases is strictly limited to the amount of the registration fee paid.

6. Enquiries & Support

For any enquiries regarding ticket cancellations, refund statuses, or billing issues, please contact: